Returns & Exchanges
At Goldie Locks, we want you to love your hair journey; if you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange. Please ensure items are in their original packaging and meet our eligibility criteria to ensure a smooth processing experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original boxes, ensuring all seals are intact, and include the packing slip provided in your portal download.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing