Frequently Asked Questions
Everything you need to know about your Goldie Locks experience.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping within the continental U.S. takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened products for a full refund or exchange. For hygiene reasons, opened beauty products cannot be returned.
Are your products cruelty-free and vegan?
Yes, at Goldie Locks, we are committed to ethical beauty. All of our formulations are 100% cruelty-free and vegan, and we never test on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer subscription discounts?
Absolutely! You can save 15% on every order by choosing our 'Subscribe & Save' option. You can customize your delivery frequency and cancel or pause your subscription at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.